TT 14:46 Hi, a pleasant afternoon to you, <mc2fool>. I hope that you are doing well and fine. You are through to <TT agent>, your friendly advisor from the TalkTalk Customer Service and Billing Chat Support Team.
Me 14:46 Hi. I've received an email saying TT TV will go up by £1 in November, however I have a Free TalkTalk TV Discount until January, so my question is, does the Free TalkTalk TV Discount cover the increased price or will I be paying £1 from november?
TT 14:47 Thank you so much for getting in touch about this with us. No worries. I can definitely assist you with this. I will ensure that you obtain the resolution that you are looking for moving forward. I need your help first as I am going to ask you a few questions to access your account and assist you. Is that okay with you?
Me 14:47 yes
TT 14:47 Thank you so much for confirming and for verification purposes and also to secure your account. May I have the 1st and 3rd character of your telephone password on the account?
Me 14:48 X and Y
TT 14:48 Thank you so much for your time and patience in this process. I really appreciate it. Right now, I successfully pulled up and verified your account, so let's go ahead with solving your concern.
TT 14:48 May you please allow me to put you on hold for about 2-3 minutes of your time to further check and carefully investigate this for you here on my end. Would that be okay with you?
Me 14:49 yes
TT 14:49 Thank you so much for confirming and please stay connected with me on the line as I further check this for you here at my end.
TT 14:52 Thank you so much for patiently waiting on the line as per doing an accurate check here at my end that you are able to avail our only selected promotion which is the free TalkTalk TV subscription that is good for 18 months
TT 14:53 No worries I can confirm and assure to you that this has been give for you for free for the rest of your 18 month contract term.
TT 14:53 You will no longer need to pay for the TalkTalk Tv subscriptions.
Me 14:54 So, just to confirm, the discount will include the £1 increase, so I'll continue to pay nothing until January, yes?
TT 14:55 Yes I can confirm that to you that you no longer need to pay any for your TalkTalk TV until 6th of January 2023.
TT 14:56 I really appreciate your patience as we've gone through all of this. I just want to make sure that all your queries are answered whilst you are online. Is there anything else that I can still be able to help you with?
Me 14:56 Terrific, thank you. One last thing, you used to be able to get the chats emailed to you but I can't find that option any more, am I looking in the wrong place?
TT 14:57 You're very much welcome and just to confirm are you referring to get the transcript of our chat conversation for your future reference?
Me 14:57 Yes, exactly that. I used to be able to get it emailed to me, how do I do that now?
TT 14:58 Thank you for confirming no worries at the end of our chat you will receive three survey after you provided the feedback base on the service that I have provided to you. You will be prompted by the system to provide your email address for you to receive the transcript through email.
TT 14:59 Before I close this chat conversation for you to be prompted by the transcript is there anything else that I can still be of help to you?
Me 14:59 No, that's it thanks.
TT 14:59 You're very much welcome and may I ask if I can take 2-3 minutes of your time to provide a feedback on the three survey that will pop out after our chat conversation will be ended. Would that be fine for you?
Me 15:00 Ok
TT 15:00 Thank you so much for your time and patience again, Mr. <mc2fool>. I had such a wonderful conversation with you as I do really appreciate your kindness and a very broad understanding whilst I had you on the line.
TT 15:00 I'm glad that I am able to assist you, and I won't be taking too much of your time. It was a pleasure to assist you today, and thank you for taking time to chat with me. Please know that by the end of this chat there will be a short feedback and if I can take at least 10 seconds of your time to take the survey, it would be very much appreciated if you rated us regarding the service that I've provided.
TT 15:00 I would really appreciate your feedback on the two survey that will pop out after this chat conversation ended.
TT 15:00 I just want to let you know that it was truly amazing chatting with you today. Please do take the necessary health and safety precautions to stay safe during this pandemic. Your life matters most.
TT 15:00 Here at TalkTalk, we always want to make sure that concerns such as this get sorted and clarified in a timely manner. Thank you for being the best part of TalkTalk. Once again, this is <TT agent> from the TalkTalk Customer Service and Billing Chat Support Team. Take care and please do enjoy the rest of your lovely day. You deserve it. Bye for now, Mr. <mc2fool> and have a wonderful day ahead with you and your loved ones.
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