The Lemon Fool

Anybody else been missing Standard Life Aberdeen on the HYPTUSS download recently.

Just wondering if it's just me.

Go to the "Digital Look Data Sheet and change SL to SLA and the entry in column A to "/equity/Standard_Life_Plc-826449"

Hope that helps.

VRD

Not just you, Neil. See: https://www.lemonfool.co.uk/viewtopic.p ... 74#p100501

I've sent a couple of messages to DL but no response.

--kiloran

I missed it as well and last night emailed the administrator who acknowledged my email this morning. I see it is now fixed.
Dochas

Dochas wrote:I missed it as well and last night emailed the administrator who acknowledged my email this morning. I see it is now fixed.
Dochas

Indeed it is! Thank you!

What magic incantation did you use to get them to listen to you? I have NEVER had a response from them when I have highlighted a problem.

--kiloran

kiloran wrote:

Dochas wrote:I missed it as well and last night emailed the administrator who acknowledged my email this morning. I see it is now fixed.
Dochas

Indeed it is! Thank you!

What magic incantation did you use to get them to listen to you? I have NEVER had a response from them when I have highlighted a problem.

--kiloran

Things have apparently changed for the better!

I looked at https://uk.webfg.com/index/FTSE_100/performance and noticed that Standard Life Aberdeen is listed as SL. It should be SLA. I decided to report it to see if things have improved. Previously, problems were reported via a web form, but I see it is now via email. I reported the problem and got a reply from a spanish lass within 7 minutes thanking me for highlighting the error and saying she will report it to the tech team.

--kiloran

kiloran wrote:

kiloran wrote: Indeed it is! Thank you!

What magic incantation did you use to get them to listen to you? I have NEVER had a response from them when I have highlighted a problem.

--kiloran

Things have apparently changed for the better!

I looked at https://uk.webfg.com/index/FTSE_100/performance and noticed that Standard Life Aberdeen is listed as SL. It should be SLA. I decided to report it to see if things have improved. Previously, problems were reported via a web form, but I see it is now via email. I reported the problem and got a reply from a spanish lass within 7 minutes thanking me for highlighting the error and saying she will report it to the tech team.

--kiloran

And within 1 hour, they've fixed the problem. This bodes well.

If you have a problem with data on the DigitalLook replacement site https://uk.webfg.com, click on CONTACT at the bottom of the page and it should set up an email to global@webfg.com

--kiloran

yep, I too emailed global@webfg.com and overnight a lady called Noemi Barrientos emailed me back acknowledging receipt. Within a hour or so the issue was sorted. Sounds like customer services has been given a makeover.
Dochas