We are making some changes to our smile banking service.
Following the launch of the new, improved smile website, we have reviewed the banking services we offer.
From 20 February 2017 you will no longer be able to speak to us directly over the phone for services that you are able
to access online.
You can continue to manage your account online via smile.co.uk or through our Mobile app.
Our automated Telephone Banking service also allows you to check your balance and make transfers between your
smile and Co-operative Bank accounts.
There is a number to report fraud, incorrect payments, lost or stolen cards, but anything else will be rejected.
Simply to save money?
Perhaps other banks will be following suit.
Smile and phone calls.
-
staffordian
- Lemon Quarter
- Posts: 2195
- Joined: November 4th, 2016, 4:20 pm
Re: Smile and phone calls.
This looks like part of a larger plan by the Co-op to reduce their costs.
Their previously 24/7 manned phone enquiry service is being replaced next February by an 0600-2200 service...
"We're making some changes to our Telephone Banking service.
New opening hours
From 20 Feb 2017 you can speak directly to a customer advocate between the hours of 6am to 10pm, 7 days a week, 365 days a year.
Managing your account
Whilst our advocates will no longer be available between 10pm and 6am, our automated telephone banking service, which allows you to check your balance and make transfers between your Co-operative Bank and smile accounts, remains available 24 hours a day, 7 days a week. If you are registered you can also continue to manage your account online via Co-operativebank.co.uk or through our mobile app."
Staffordian
Their previously 24/7 manned phone enquiry service is being replaced next February by an 0600-2200 service...
"We're making some changes to our Telephone Banking service.
New opening hours
From 20 Feb 2017 you can speak directly to a customer advocate between the hours of 6am to 10pm, 7 days a week, 365 days a year.
Managing your account
Whilst our advocates will no longer be available between 10pm and 6am, our automated telephone banking service, which allows you to check your balance and make transfers between your Co-operative Bank and smile accounts, remains available 24 hours a day, 7 days a week. If you are registered you can also continue to manage your account online via Co-operativebank.co.uk or through our mobile app."
Staffordian